This time I came to Beijing Guomao to participate in an industry exhibition and specifically chose Atour X Hotel Beijing CBD International Trade Bridge. I thought that most hotels in the core business district only focus on location and light service, but after three days of stay, every detail from check-in to check-out can feel the warmth of service, which is not a rigid standardized reception.
I arrived at the hotel during the evening rush hour after the exhibition, dragging two large boxes of materials at the door. The doorman greeted me from a distance and took the heavy suitcase, delivering it all the way to the front desk. When checking in, I casually mentioned that I was a bit out of sleep the day before when I stayed up all night organizing documents. The front desk staff didn't make a sound and quietly upgraded me to a quiet room type in the high area. They also specially gave me an extra pair of soundproof earplugs to remind me that the floor is close to the inside and I can hardly hear the sound of traffic outside, so I can rest assured.
Half an hour after checking in, the cleaning lady knocked on the door to deliver the welcome fruit platter. She saw a pile of exhibition materials lying on my desk and took the initiative to help me organize them into my file bag without asking much. She also neatly arranged the charging cable on the desk, afraid of disturbing my work. She put down her things and gently brought them to the door. At night, I was searching for information in the 24-hour library until around 10 o'clock. As I passed by the lobby, the front desk staff noticed that I was holding a cold cup of coffee in my hand. Before I could speak, they took the initiative to hand me a freshly brewed hot American style coffee, saying that when I came back, I would be holding this cup, which should have been cold, and that reheating it would be comfortable to drink.
What surprised me most were two small things: the next day I had to catch up with an important meeting in the morning shift, and when I went out, I casually mentioned that I was afraid of not having breakfast. The front desk immediately packed a portable breakfast bag for me, which contained steamed buns, hot soybean milk and boiled eggs, and a small packet of mints, so I was afraid that my breath would not be fresh when I was in the meeting; I found some stains on my formal shirt before leaving the room. When I took it to the laundry room, it was almost noon. I thought I wouldn't be able to catch the high-speed train this afternoon, but the hotel ironing master cleaned it up in half an hour, folded it neatly and delivered it to my room without any wrinkles.
The hotel's robot service is also very considerate, whether it's delivering takeout or delivering the mineral water and toiletries I need temporarily, the response speed is particularly fast, never making me wait at the door for a long time. On the day of check-out, the front desk learned that I was going to Guomao Station to take the subway. They were afraid that I would get tired of carrying my suitcase, so they directly called the hotel shuttle bus for me and took me to the subway station for free. They even calculated the waiting time for the bus for me.
In the Beijing CBD, where every inch of land is precious, many hotels focus on decoration and location. However, Atour X Hotel Beijing CBD International Trade Bridge has engraved the warmth of service into every detail, without any deliberate formalities, all from the perspective of guests' thoughtful consideration. Next time I come to Guomao, I will definitely choose this place again. The experience of being taken care of properly is more unforgettable than just luxurious facilities.Show more